Some Extra Assistance
versaAssetsAgent - versaSRS Assets Agent Tool
versaAssetsAgent is an add-on Windows Service that is available for versaSRS v6+.
The versaAssetsAgent service is used to scan hardware and software of the assets within the computer network that are discoverable. The versaAssetsAgent service will then return the results of the managed assets and populate that information into versaSRS. Unmanaged assets are entered into the system manually.
The data recorded via versaAssetsAgent provides a snap shot of the network infrastructure. The results of the scan can be used to identify legacy items on the network or outdated software. Reports can also be created within versaSRS to retrieve an overview of asset status or for detailed CMDB purposes. Download v3.5.0 Documentation
versaAssetsAgent is an add-on Windows Service that is available for versaSRS v6+.
The versaAssetsAgent service is used to scan hardware and software of the assets within the computer network that are discoverable. The versaAssetsAgent service will then return the results of the managed assets and populate that information into versaSRS. Unmanaged assets are entered into the system manually.
The data recorded via versaAssetsAgent provides a snap shot of the network infrastructure. The results of the scan can be used to identify legacy items on the network or outdated software. Reports can also be created within versaSRS to retrieve an overview of asset status or for detailed CMDB purposes. Download v3.5.0 Documentation
versa3CX - 3CX PBX Phone System Integration
Help Desk operators who manually create new tickets generally receive a new request via a telephone call. Requestors may follow up these tickets with a telephone call.
Therefore, to improve this process, versaSRS has been enhanced to integrate with the 3CX Phone System via the versa3CX application. Usage Guide
Integration Guide
Case Study
Help Desk operators who manually create new tickets generally receive a new request via a telephone call. Requestors may follow up these tickets with a telephone call.
Therefore, to improve this process, versaSRS has been enhanced to integrate with the 3CX Phone System via the versa3CX application. Usage Guide
Integration Guide
Case Study
versaContacts Import Tool
This stand-alone desktop application can be used to import contacts / users / organizations sourced from Active Directory and Microsoft Excel, into versaSRS Database version 6.1 which is using integrated versaCRM module.
This version also includes command line entry, thereby allowing for automated/scheduled import via Windows Task Scheduler and/or batch file execution. Download v4.3.0
Download Update For v4.3.0
This stand-alone desktop application can be used to import contacts / users / organizations sourced from Active Directory and Microsoft Excel, into versaSRS Database version 6.1 which is using integrated versaCRM module.
This version also includes command line entry, thereby allowing for automated/scheduled import via Windows Task Scheduler and/or batch file execution. Download v4.3.0
Download Update For v4.3.0
Multiple Case Creator & Updater
This stand-alone desktop application can be used to import existing Tickets/Issues/Calls/Cases from another system into versaSRS and automatically update them with update templates if required. Very handy for bulk loading of data to create new records. (The input source file must be in Excel (xls) format with the main Worksheet named Sheet1). Contact Us
This stand-alone desktop application can be used to import existing Tickets/Issues/Calls/Cases from another system into versaSRS and automatically update them with update templates if required. Very handy for bulk loading of data to create new records. (The input source file must be in Excel (xls) format with the main Worksheet named Sheet1). Contact Us
Bulk Template Update Tool
The versaSRS Bulk Template Update Tool is a Powerful Solution to quickly and effectively; - Perform Bulk Call Status Changes - Send Bulk Email Correspondence - Apply Bulk Billing Information - Record Bulk Call Based Time - Update virtually anything in a Call that can be driven by a Call Update Template. Contact Us
The versaSRS Bulk Template Update Tool is a Powerful Solution to quickly and effectively; - Perform Bulk Call Status Changes - Send Bulk Email Correspondence - Apply Bulk Billing Information - Record Bulk Call Based Time - Update virtually anything in a Call that can be driven by a Call Update Template. Contact Us
Archiver Tool
The versaSRS Archive Tool gives versaSRS Administrators the power to archive cases based on date range and various other filters, in order to improve database performance. Contact Us
The versaSRS Archive Tool gives versaSRS Administrators the power to archive cases based on date range and various other filters, in order to improve database performance. Contact Us
Assets Import Tool
This stand-alone desktop application can be used to import Assets into the Assets Table of the versaSRS Database.
The input source file must be in Excel (xls) format with the main Worksheet named Sheet1. Download v3.1.0
This stand-alone desktop application can be used to import Assets into the Assets Table of the versaSRS Database.
The input source file must be in Excel (xls) format with the main Worksheet named Sheet1. Download v3.1.0
Extended Call Logging Via Email/Web Forms Using XML
Take advantage of Extended and Advanced Call Logging via Email/Web Forms using XML Tagging.
versaSRS provides a very powerful mechanism to uniquely define all the properties of a Call when logged via email. This is achieved via an XML style document defined as part of the email body. The XML style document can be used to describe how the Call should explicitly be logged within the system and can completely define all required elements of a call.
This solution allows businesses the ability to create their own Custom Intranet/Internet Web Forms or utilise existing business applications, which can be used by System Operators or End Customers alike, to log and generate a call into versaSRS, without having to expose or effectively use the main versaSRS Application Interface. Contact Us
Take advantage of Extended and Advanced Call Logging via Email/Web Forms using XML Tagging.
versaSRS provides a very powerful mechanism to uniquely define all the properties of a Call when logged via email. This is achieved via an XML style document defined as part of the email body. The XML style document can be used to describe how the Call should explicitly be logged within the system and can completely define all required elements of a call.
This solution allows businesses the ability to create their own Custom Intranet/Internet Web Forms or utilise existing business applications, which can be used by System Operators or End Customers alike, to log and generate a call into versaSRS, without having to expose or effectively use the main versaSRS Application Interface. Contact Us
versaSRS Cleanup
versaSRS Cleanup is a simple command line utility that can be used to delete temporary files generated by the versaSRS Windows services.
This tool can be scheduled to run and configured to delete temporary files that are older than a user defined number of days. Download
versaSRS Cleanup is a simple command line utility that can be used to delete temporary files generated by the versaSRS Windows services.
This tool can be scheduled to run and configured to delete temporary files that are older than a user defined number of days. Download
