versaSRS - IT Service Management
IT Service Management ITIL-Aligned For Any Enterprise
Find out why versaSRS is more than just another Help Desk
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Enterprise
Service
Delivery
IT Transformation

Businesses are constantly trying to find more efficient ways of managing processes within IT as we grow ever-more reliant on technology.

An effective Request & Workflow Service Management Solution is a critical success factor for any organisation.

Providing a wide range of modules is where our solution excels.

Critical Success Factors

By providing First Class IT Service Management to manage incidents and requests you will enhance employee & customer satisfaction.

Our solution will optimise your IT business processes and in turn enable your company to grow.

By using the workflow module, organisations can be assured activities and work requests are trackable and can be escalated to aid with delivery.

  • Map your IT services to the highly configurable solution
  • Improve SLAs with streamlined responses & tools
  • Increase productivity and reduce operational costs
  • Utilize 100s of standard reports to optimise and redefine IT Service Management workflows
First Class Service


versaSRS is a feature-rich and flexible Service Management Solution including request management, email communications, workflow, CRM and another 20+ modules.

Click on the links below to view just a few features
ITIL Framework




Incident Management

Case/Ticket/Incident/Request Management.





Problem Management *

ITIL Problem Management module.





Asset Discovery *

Available as agent, or agent-less options.





Change Management *

ITIL Change Management module.





Workflow/Signoff Module *

ITIL Change Workflow/Signoff.





Asset Management

At a glance know where assets are in the business and which assets raise the most trouble tickets.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Service Management




Multi Tenancy

Create as many Queues (Teams) as you need to support other Departments, Business Units, Business Processes or Customers.





Reporting, Metrics and KPIs

With a wealth of data at your fingertips, reporting and measuring, performance has never been easier.





Multiple Uses

Flexible architecture & design means versaSRS can be used for a wide range of business processes or services, offering more than just a traditional service management solution.





Extended Security Model

Providing read-only access to users, for example supervisors or managers.





Extended Auditing *

Log all user activity against a ticket comprehensively in chronological order, yet sort-able based on type. (Compliance with SAP and SOX).





versaSRS Boost *

Optimise versaSRS performance with a customised fine-tuning package.





Immediate ROI & Cost Savings

Reduce operating costs and realize savings immediately.





Reporting Dashboard

Graph display for built-in reports.





Customer Self-Service Portal

Give your customers the ability to view the status of their tickets 24x7, raise a new ticket and search the Knowledge Base to find answers to issues.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Customer Relationship Module (CRM)




Built-In CRM

Comes with built-in Customer Relationship Management module.





Contracts Management

Automates the creation, tracking and monitoring of contracts & agreements.





Customer Self-Service Portal

Give your customers the ability to view the status of their tickets 24x7, raise a new ticket and search the Knowledge Base to find answers to issues.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Feature Rich




Email Enabled

versaSRS automatically turns customer emails into tickets and replies with a ticket number for future reference.





Customization

Flexible architecture and design allows for greater customization.





Knowledge Base

KB Articles can be easily accessed by support staff and customers quickly to find answers to common problems.





Template Response

Draw from a Template Library of common responses and answers to provide quick handling and turnaround.





Worksheet Module

Attach Excel spreadsheets to cases and insert case data into a spreadsheet.





Scheduled Cases

Scheduled automated case creation from templates with tasks and escalations.





SLA Routing Rules

Create rules to route inbound email to a specific area and set specific properties.





Custom Fields

Add your own business specific data fields.





Tasks (To-Do Items)

Easily create Tasks or To-Do Items against Tickets.





Calendar View

View Ticket in a classic Calendar View with details and info a mouse hover away.





versaSRS Lite

Access to cases across network via WiFi on iPads, tablets, netbooks and smartphones (iPhone, Android & Windows).





Extended One-Click Ticket Creation

Create cases with one click to apply templates with worksheets, assets, forms and tasks.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Cutting Edge Technology




Web-Based

The web provides the best medium to connect staff, organizations & customers worldwide to a central system that can manage their day to day operations with ease.





Cross-Browser Support

Natively run in Internet Explorer (8+), Firefox (8+), Safari & Chrome.





.NET Framework 4.0

Improved performance capabilities utilizing Microsoft .NET Framework 4.0.





Simple Installation

versaSRS only takes minutes to install enabling your business to be up and running out-of-the-box.





Update Management

Ability to apply updates to versaSRS via Administrator console.





Intuitive Look & Feel

Apply stylised silver or blue interface.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Other Features


Dashboard Views

Use Business-Specific Management, Team or User Dashboards to streamline daily activities, reports and priorities.



Document Management System

Use versaSRS as your centralised Document Library for business critical information.



Form Builder

Create electronic forms such as surveys, application forms, new starter forms and create Cases and Workflows automatically.



Escalations & Notifications

Ensure deadlines are always met via Due Date and SLA breach email notifications.



Event Management

Log and Broadcast Events to versaSRS users, staff and customers via the Customer Portal.



Billing

Optionally use the Time & Billing tab within Cases and Tasks for reporting or timesheets.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Business Case Studies



Education Three very different institutions showcased here have deployed versaSRS as their service desk of choice. Key solutions provided are versaSRS for IT Service Management. View Case Study


Cyber Security Delta Technology Solutions provides Server Management, Health Monitoring and Cyber Threat Security Analysis services as a subscription based, fully managed service and framework, to a broad range of SME and Corporate clients globally. Key solutions provided are versaSRS for Workflow. View Case Study


Health Services SOC Telemed (SOC) is the largest American national provider of telemedicine technology and solutions to hospitals, health systems, post-acute providers, physician networks, value-based care organizations, and health plans. Key solutions provided are versaSRS for incidents and workflow requests. View Case Study
How to Contact Us

If you have any queries about versaSRS please contact us:

Contact Us
  • VersaDev Software Solutions Pty Ltd
  • Level 1, 12 Gilles Street, Adelaide, South Australia 5000
  • Tel: +61 8 8463 1914