Case Templates

Video Tutorial

Overview

Case Templates allow predefined Case details and categorisation to be saved and applied as required to new or existing Cases. Using a Case Template is a very powerful way of quickly logging a new Case - enabling you to auto-populate the Case Logging Screen. Case Templates have been integrated into versaSRS to provide automation where possible.

The areas where Case Templates can be applied include:

Case Templates are created by selecting the Case Template icon from the versa Spinner - Templates & Scheduling tab.

This will display the Case Templates screen where templates can be created or edited.

NOTE: Placing the [IGNORE] tag in the Subject and Details of the Case template will result in those areas not being overwritten when applying the Template to an existing Case or when a Case is logged via email.

A Case Template can be applied to a Case by clicking the Templates icon () in the toolbar of a Case.