Reminders

Video Tutorial

Overview

Reminder messages can be set for Cases that will notify the Case Owner or the entire Team. To set a Reminder, right click on a Case listing and select Set Reminders ... >> 'For User' or 'For Team'.

This will open the Manage Announcements window where the Reminder details can be entered as well as the start/end dates for the Reminder notification and publishing options.

The Details tab of an Announcement contains the following fields/properties:

Field/Property	Description
ID	A unique identifier assigned by versaSRS when the Announcement is saved. This is only visible within the Manage Announcements window by clicking the Open icon ()
Title	A title for the Announcement, specified by the User
Message	The message to be shown to the Users in versaSRS
Default Reminder	Drop-down list of values allowing the User to set when the Announcement should display to Users
Enforce Reminder	Prevents versaSRS Users from permanently dismissing the alert message. For example if you have set the alert to show every two days the User cannot disable these alerts
Reminder Start	The date and time the Announcement message alert will start displaying within versaSRS
Schedule Start	The date and time the task or event the Announcement is for will start
Reminder End	The date and time the Announcement message alert will stop displaying within versaSRS regardless of which Users have seen it
Schedule Start	The date and time the task or event the Announcement is for will end
Date Entered	The date the Announcement was created in versaSRS
Last Updated	The most recent date the Announcement was edited
Active	A checkbox controlling whether this Announcement is published and will alert in versaSRS