Notification Emails

There are many types of Notification Emails that can be configured within versaSRS. These can be setup and customised at the Team level allowing each Team to have personalised Notifications.

To Manage Teams in versaSRS select the Manage Teams icon from the versa Spinner - Administrators tab.

In the Team Settings within the Case Templates tab are the following listed Notification Templates, the other Template tabs contain similar options for their corresponding record type.

• Open Confirmation
• Closed Confirmation
• Team Watchers
• Group Watchers
• Case Watchers
• Case Assignment Alert
• Due Date Alert
• Estimated Solution Date
• Due Date/Priority Change Notification
• Escalation Notification

All of the above emails are based on templates defined for each Team, consisting of a Subject and a Message. Consequently the email that is sent is governed by the Team that the email is generated by.

Case Assignment Alert Subject Example

NOTE: In the example above, the System Tag [CALLID] will be replaced with the appropriate Case number, resulting in an email subject line that may look like this:

Case Assignment Alert For Case # 90146.

The Notification Email can be created by double clicking the message box which will display the HTML Editor allowing a user with no HTML experience to construct the message which is then converted to HTML in the message box.

NOTE: In the example above, the System Tags will be replaced with the appropriate data.