Creating a New Record
Click one of the below links to go directly to that information.
Creating a New Case
To create a new Case select the New icon from the Navigation Header.
By default, the fields that must be filled in to create a new Case are: Subject, Team, Due Date, and the Requestor's First Name.
Creating a New Problem
To create a new Problem select the New icon from the Navigation Header.
By default, the fields that must be filled in to create a new Problem are: Subject, Problem Type, Team, Due Date, and the Requestor's First Name.
Creating a New RFC
To create a new RFC select the New icon from the Navigation Header.
By default, the fields that must be filled in to create a new RFC are: RFC, RFC Type, Team, Due Date, and the Requestor's First Name.