System Labels

Many of the labels used in versaSRS are defaults that can be changed to reflect the terminology used by your business, these labels are listed below.
The six labels (SysLabel46-SysLabel51) that appear under the Est Soln. Date field within a Case, Problem, and RFC can be hidden from the Record screen by removing the Custom Label text for that field.

Label ID	System Label	Default Label	Custom Label
1	SysLabel1	Call	Case
2	SysLabel2	Call Number	Case #
3	SysLabel3	Issue	Subject
4	SysLabel4	Call Type	Case Type
5	SysLabel5	Details	Description
6	SysLabel6	Initial Solution Type	Init. Solution Type
7	SysLabel7	Solution	Solution
8	SysLabel8	Queue	Team
9	SysLabel9	Functional Area	Skill Group
10	SysLabel10	User	Staff Member
11	SysLabel11	Priority	SLA
12	SysLabel12	Key 1	Qualifier 1
13	SysLabel13	Key 2	Qualifier 2
14	SysLabel14	Key 3	Qualifier 3
15	SysLabel15	Division	Division
16	SysLabel16	Department	Department
17	SysLabel17	Location	Location
18	SysLabel18	Computer	Device
19	SysLabel19	Username	Anything
20	SysLabel20	Owner	User
21	SysLabel21	Calls	Cases
22	SysLabel22	Queues	Teams
23	SysLabel23	Functional Areas	Skill Groups
24	SysLabel24	Task Custom 1	Task Importance
25	SysLabel25	Task Custom 2	Reviewed By
26	SysLabel26	Task Custom 3	Task Custom 3
27	SysLabel27	Task Custom 4	Reviewed
28	SysLabel28	Asset Custom 1	Division
29	SysLabel29	Asset Custom 2	Department
30	SysLabel30	Asset Custom 3	Location
31	SysLabel31	Closure Type	Closure Type
32	SysLabel32	Task	Task
33	SysLabel33	Problem	Problem
34	SysLabel34	Problem Number	Problem #
35	SysLabel35	Problem Type	Problem Type
36	SysLabel36	Problems	Problems
37	SysLabel37	Business Impact Analysis	Business Impact Analysis
38	SysLabel38	Productivity Loss	Productivity Loss
39	SysLabel39	Technical Resources	Technical Resources
40	SysLabel40	Task Number	Task #
41	SysLabel41	Change Request	RFC
42	SysLabel42	Change Request Number	RFC #
43	SysLabel43	Change Request Type	RFC Type
44	SysLabel44	Change Requests	RFC's
45	SysLabel45	RFC	RFC
46	SysLabel46	Product Type	Product Type
47	SysLabel47	Product	Product
48	SysLabel48	Impact	Impact
49	SysLabel49	Service Area	Service Area
50	SysLabel50	Symptom Code	Symptom Code
51	SysLabel51	Cause Code	Cause Code
100	SysLabel100	Organizations	Organisations
101	SysLabel101	Organization	Organisation
102	SysLabel102	Primary Contact	Primary Contact
103	SysLabel103	Account Manager	Account Manager
104	SysLabel104	Lead Source	Lead Source
105	SysLabel105	Organization Type	Organisation Type
106	SysLabel106	Rating	Rating
107	SysLabel107	Classification	Classification
108	SysLabel108	Category	Category
109	SysLabel109	Sub-Category	Sub-Category
110	SysLabel110	Industry	Industry
111	SysLabel111	Contact Type	Contact Type
112	SysLabel112	Track Name	Track Name
113	SysLabel113	Track Job Title	Track Job Title
114	SysLabel114	Street 1	Street 1
115	SysLabel115	Street 2	Street 2
116	SysLabel116	Street 3	Street 3
117	SysLabel117	City / Suburb	City / Suburb
118	SysLabel118	State / Province	State / Province
119	SysLabel119	Zip / Postal Code	Zip / Postal Code
120	SysLabel120	Country / Region	Country / Region
121	SysLabel121	Org Phone 1	Phone 1
122	SysLabel122	Org Phone 2	Phone 2
123	SysLabel123	Org Phone 3	Phone 3
124	SysLabel124	Org Fax 1	Fax 1
125	SysLabel125	Org Fax 2	Fax 2
126	SysLabel126	Org Email 1	Email 1
127	SysLabel127	Org Email 2	Email 2
128	SysLabel128	Org Website URL	Website 1
129	SysLabel129	Org FTP URL	Website 2
130	SysLabel130	Contact Phone 1	Phone 1
131	SysLabel131	Contact Phone 2	Phone 2
132	SysLabel132	Contact Phone 3	Mobile
133	SysLabel133	Contact Fax 1	Fax 1
134	SysLabel134	Contact Fax 2	Fax 2
135	SysLabel135	Contact Email 1	Email 1
136	SysLabel136	Contact Email 2	Email 2
137	SysLabel137	Contact Website	Website 1
138	SysLabel138	Contact FTP URL	Website 2
139	SysLabel139	Employee ID	Employee ID
140	SysLabel140	Org Level 1	Division
141	SysLabel141	Org Level 2	Department
142	SysLabel142	Org Level 3	Location
143	SysLabel143	Org Level 4	Computer
144	SysLabel144	Assistant's Name	Assistant's Name
145	SysLabel145	Assistant's Phone	Assistant's Phone
146	SysLabel146	Manager's Name	Manager's Name
147	SysLabel147	Manager's Phone	Manager's Phone
148	SysLabel148	Org Email 3	Email 3
149	SysLabel149	Contact Email 3	Email 3
501	SysLabel501	Custom 1	Custom 1
502	SysLabel502	Custom 2	Custom 2
503	SysLabel503	Custom 3	Custom 3
504	SysLabel504	Custom 4	Custom 4
505	SysLabel505	Custom 5	Custom 5
506	SysLabel506	Custom 6	Custom 6
507	SysLabel507	Custom 7	Custom 7
508	SysLabel508	Custom 8	Custom 8
509	SysLabel509	Custom 9	Custom 9
510	SysLabel510	Custom 10	Custom 10
511	SysLabel511	Custom 11	Custom 11
512	SysLabel512	Custom 12	Custom 12
513	SysLabel513	Custom 13	Custom 13
514	SysLabel514	Custom 14	Custom 14
515	SysLabel515	Custom 15	Custom 15
516	SysLabel516	Custom 16	Custom 16
517	SysLabel517	Custom 17	Custom 17
518	SysLabel518	Custom 18	Custom 18
519	SysLabel519	Custom 19	Custom 19
520	SysLabel520	Custom 20	Custom 20