System Labels
Many of the labels used in versaSRS are defaults that can be changed to reflect the terminology used by your business, these labels are listed below.
Label ID | System Label | Default Label | Custom Label |
---|---|---|---|
1 | SysLabel1 | Call | Case |
2 | SysLabel2 | Call Number | Case # |
3 | SysLabel3 | Issue | Subject |
4 | SysLabel4 | Call Type | Case Type |
5 | SysLabel5 | Details | Description |
6 | SysLabel6 | Initial Solution Type | Init. Solution Type |
7 | SysLabel7 | Solution | Solution |
8 | SysLabel8 | Queue | Team |
9 | SysLabel9 | Functional Area | Skill Group |
10 | SysLabel10 | User | Staff Member |
11 | SysLabel11 | Priority | SLA |
12 | SysLabel12 | Key 1 | Qualifier 1 |
13 | SysLabel13 | Key 2 | Qualifier 2 |
14 | SysLabel14 | Key 3 | Qualifier 3 |
15 | SysLabel15 | Division | Division |
16 | SysLabel16 | Department | Department |
17 | SysLabel17 | Location | Location |
18 | SysLabel18 | Computer | Device |
19 | SysLabel19 | Username | Anything |
20 | SysLabel20 | Owner | User |
21 | SysLabel21 | Calls | Cases |
22 | SysLabel22 | Queues | Teams |
23 | SysLabel23 | Functional Areas | Skill Groups |
24 | SysLabel24 | Task Custom 1 | Task Importance |
25 | SysLabel25 | Task Custom 2 | Reviewed By |
26 | SysLabel26 | Task Custom 3 | Task Custom 3 |
27 | SysLabel27 | Task Custom 4 | Reviewed |
28 | SysLabel28 | Asset Custom 1 | Division |
29 | SysLabel29 | Asset Custom 2 | Department |
30 | SysLabel30 | Asset Custom 3 | Location |
31 | SysLabel31 | Closure Type | Closure Type |
32 | SysLabel32 | Task | Task |
33 | SysLabel33 | Problem | Problem |
34 | SysLabel34 | Problem Number | Problem # |
35 | SysLabel35 | Problem Type | Problem Type |
36 | SysLabel36 | Problems | Problems |
37 | SysLabel37 | Business Impact Analysis | Business Impact Analysis |
38 | SysLabel38 | Productivity Loss | Productivity Loss |
39 | SysLabel39 | Technical Resources | Technical Resources |
40 | SysLabel40 | Task Number | Task # |
41 | SysLabel41 | Change Request | RFC |
42 | SysLabel42 | Change Request Number | RFC # |
43 | SysLabel43 | Change Request Type | RFC Type |
44 | SysLabel44 | Change Requests | RFC's |
45 | SysLabel45 | RFC | RFC |
46 | SysLabel46 | Product Type | Product Type |
47 | SysLabel47 | Product | Product |
48 | SysLabel48 | Impact | Impact |
49 | SysLabel49 | Service Area | Service Area |
50 | SysLabel50 | Symptom Code | Symptom Code |
51 | SysLabel51 | Cause Code | Cause Code |
100 | SysLabel100 | Organizations | Organisations |
101 | SysLabel101 | Organization | Organisation |
102 | SysLabel102 | Primary Contact | Primary Contact |
103 | SysLabel103 | Account Manager | Account Manager |
104 | SysLabel104 | Lead Source | Lead Source |
105 | SysLabel105 | Organization Type | Organisation Type |
106 | SysLabel106 | Rating | Rating |
107 | SysLabel107 | Classification | Classification |
108 | SysLabel108 | Category | Category |
109 | SysLabel109 | Sub-Category | Sub-Category |
110 | SysLabel110 | Industry | Industry |
111 | SysLabel111 | Contact Type | Contact Type |
112 | SysLabel112 | Track Name | Track Name |
113 | SysLabel113 | Track Job Title | Track Job Title |
114 | SysLabel114 | Street 1 | Street 1 |
115 | SysLabel115 | Street 2 | Street 2 |
116 | SysLabel116 | Street 3 | Street 3 |
117 | SysLabel117 | City / Suburb | City / Suburb |
118 | SysLabel118 | State / Province | State / Province |
119 | SysLabel119 | Zip / Postal Code | Zip / Postal Code |
120 | SysLabel120 | Country / Region | Country / Region |
121 | SysLabel121 | Org Phone 1 | Phone 1 |
122 | SysLabel122 | Org Phone 2 | Phone 2 |
123 | SysLabel123 | Org Phone 3 | Phone 3 |
124 | SysLabel124 | Org Fax 1 | Fax 1 |
125 | SysLabel125 | Org Fax 2 | Fax 2 |
126 | SysLabel126 | Org Email 1 | Email 1 |
127 | SysLabel127 | Org Email 2 | Email 2 |
128 | SysLabel128 | Org Website URL | Website 1 |
129 | SysLabel129 | Org FTP URL | Website 2 |
130 | SysLabel130 | Contact Phone 1 | Phone 1 |
131 | SysLabel131 | Contact Phone 2 | Phone 2 |
132 | SysLabel132 | Contact Phone 3 | Mobile |
133 | SysLabel133 | Contact Fax 1 | Fax 1 |
134 | SysLabel134 | Contact Fax 2 | Fax 2 |
135 | SysLabel135 | Contact Email 1 | Email 1 |
136 | SysLabel136 | Contact Email 2 | Email 2 |
137 | SysLabel137 | Contact Website | Website 1 |
138 | SysLabel138 | Contact FTP URL | Website 2 |
139 | SysLabel139 | Employee ID | Employee ID |
140 | SysLabel140 | Org Level 1 | Division |
141 | SysLabel141 | Org Level 2 | Department |
142 | SysLabel142 | Org Level 3 | Location |
143 | SysLabel143 | Org Level 4 | Computer |
144 | SysLabel144 | Assistant's Name | Assistant's Name |
145 | SysLabel145 | Assistant's Phone | Assistant's Phone |
146 | SysLabel146 | Manager's Name | Manager's Name |
147 | SysLabel147 | Manager's Phone | Manager's Phone |
148 | SysLabel148 | Org Email 3 | Email 3 |
149 | SysLabel149 | Contact Email 3 | Email 3 |
501 | SysLabel501 | Custom 1 | Custom 1 |
502 | SysLabel502 | Custom 2 | Custom 2 |
503 | SysLabel503 | Custom 3 | Custom 3 |
504 | SysLabel504 | Custom 4 | Custom 4 |
505 | SysLabel505 | Custom 5 | Custom 5 |
506 | SysLabel506 | Custom 6 | Custom 6 |
507 | SysLabel507 | Custom 7 | Custom 7 |
508 | SysLabel508 | Custom 8 | Custom 8 |
509 | SysLabel509 | Custom 9 | Custom 9 |
510 | SysLabel510 | Custom 10 | Custom 10 |
511 | SysLabel511 | Custom 11 | Custom 11 |
512 | SysLabel512 | Custom 12 | Custom 12 |
513 | SysLabel513 | Custom 13 | Custom 13 |
514 | SysLabel514 | Custom 14 | Custom 14 |
515 | SysLabel515 | Custom 15 | Custom 15 |
516 | SysLabel516 | Custom 16 | Custom 16 |
517 | SysLabel517 | Custom 17 | Custom 17 |
518 | SysLabel518 | Custom 18 | Custom 18 |
519 | SysLabel519 | Custom 19 | Custom 19 |
520 | SysLabel520 | Custom 20 | Custom 20 |