The core module to manage and categorise emails, requests, incidents, enquiries, risks or even sales opportunities.

Easily create Tasks within Cases and assign to groups or individuals, providing Due Date.

Turn Tasks into actionable approvals with assigned Due Date and Escalations.

Turn Tasks into actionable sequential Workflows with governed Due Dates.

Create electronic forms such as surveys, application forms, new starter forms and create Cases and Workflows automatically.

Use versaSRS as your centralised Document Library for business critical information.

Optionally use the Time & Billing tab within Cases and Tasks for reporting or timesheets.

Log and Broadcast Events to versaSRS users, staff and customers via the Customer Portal.

versaSRS includes a Customer Relationship Management module with extended integration with any Global Address List.

KB Articles can be easily accessed by employees and customers quickly to find answers to common problems.

Scheduled automated case creation using templates with due dates, tasks, workflows and escalations.

View all assigned work in a classic Calendar View with details and info a mouse hover away.

Use Business-Specific Management, Team or User Dashboards to streamline daily activities, reports and priorities.

Flexible architecture allows for greater customization and business specific rules and data fields.

Eliminate the risk of group and personal mailboxes for business processes. versaSRS converts emails into database records and outgoing communications are logged ensuring nothing is lost again.

Give your staff and/or customers the ability to view the status of their requests 24x7, raise a new request and search the Knowledge Base to find answers to issues, reducing the number of incoming requests.

Utilise a business-tailored template library of responses to enable quick handling and turnaround time.

Create, track and monitor contracts & agreements linked to the built-in CRM.

Use versaSRSLite for staff and customer access to requests on tablets and smartphones.

Create business rules to route inbound emails to a specific team and set properties such as Due Date.

Create as many Teams as you need to support other Business Units, Business Processes or Customers.

With a wealth of data at your fingertips, measuring performance has never been easier.

Log all user activity against a Case comprehensively in chronological order. Compliance with SAP and SOX.

Reduce operating costs and realise savings immediately.

Provide read-only access to certain users, for example supervisors or managers.

Optimise versaSRS performance with a customised fine-tuning package.

Attach Excel spreadsheets to Cases and insert Case data into a spreadsheet.

Ensure deadlines are always met via Due Date and SLA breach email notifications.

Create Cases with one click to apply templates with workflows, assets, forms and tasks.

Build your own business-specific Apps using the versaSRS API.