versaSRS - Release Notes
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versaSRS Updates

versaSRS updates are made by the system administrator via versaUpdater included with versaSRS. Where connectivity to the VersaDev secure website is not permitted, updates can be applied manually in versaUpdater and can be provided by VersaDev at request. Click here for instructions.

Version 7.1.2

Release Date: 20.02.20

versaSRS

  • Fixed problem when clicking "Send" for Update Type "Resolve and Closed".
  • Fixed problem when applying a template in a "Change Request" which caused the lockout screen.
  • Fixed issue with "versaSRS MailIn" not processing Task attachments correctly.
  • versaUpdater checker was replacing the updater regardless if a new version exists or not.
Version 7.1.1

Release Date: 12.02.20

versaSRS

  • Update Templates - Fixed issue where the "Add Comments To Solution" / "Override Solution" checkboxes were not getting saved in the Template.
  • Case Zip Package - Bug fix and update to schedule a zip package for later when the total size of the Case and its attachments exceeds 20Mb.
  • Routing Rules - Fixed an issue with the routing rules conditions not processing "(" or ")" correctly.
  • Queue Notifications - Fixed an issue where the CALL_TASKS_ALL_COMPLETE action was not triggering a Watcher notification.
  • Full Text Searching - Scripts included to generate required full text catalogs for full text searching to work.
  • Attachments - Fixed an issue with attachments that contained a comma in the file name causing an error.
  • versaStopwatch - Added a stop watch feature (with Custom Scripts enabled) that can be used to record time spent against a record.
  • Timesheets
    • Removed the day selection under Popup Notes. Now can access each day notes directly via icon next to timebox.
    • Added the ability to save multiple rows without losing data.
    • Added ability to popout HTML editor.
    • Added Task Status filter
    • Audit log entry "TIMESHEET_ENTRY" added.
  • Merge Records - Added a merge record feature that will merge the audit logs of two records and then link them.
  • Event Calendar - Added the ability to right click in the Event Calendar and "Add New Event".
  • Case Billing - Added a check to automatically update the Billing details on a Case after a Case Update has been applied. This prevents the billing from the Update being overwritten if the Case is saved after.
  • Record Share - Allow case editing when sharing with someone not part of the team.
  • versaChat - Added the option to create a new ticket as soon as the chat initiated. The chat conversation is appended in the case details continuously.

SRSConnect

  • Fixed issue with invalid cookie setting causing an error after signing in

Windows Services

  • versaSRS MailOut - bug fixes for SMTP bounce back emails not reopening the Case.
  • versaSRS MailIn
    • versaSRS MailIn now can process different folders under "Multi-Mailboxes". Add fields to tbl_Mailboxes to support this feature. "InboxFolder" and "ErrorFolder".
    • The new feature for individual Queue "Create new case if recipient does not match primary address" This feature was extended to ensure the original ticket was linked with the new ticket. This way there will be a reference to the original ticket.
  • versaSRSScheduler - Improve performance on versaSRS Scheduler when performing OCR on PDF and images. PDFToText property in versaSRSScheduler now has 3 modes. 0 = Disabled, 1 = Non scanned PDF only, 2 = All PDFs and Images

Reports

  • Timesheet vs Billable Time
  • User Access Audit for Cases By CallID
  • Widget Monthly Event Calendar
  • My Queue Cases
  • Widget - Service Monitor Guage
  • Widget - Service Monitor Guage (Small)
Version 7.1.0

Release Date: 19.07.19

versaSRS

  • Reporting Enhancements
    • Scheduled Reports - Ability to schedule reports and send via email with attached HTML, PDF, Word or Excel output.
    • ReportAPI - Returns JSON data for client side rendering.
    • Ability to refresh individual report at its own rate rather than the whole page on the board.
    • All reports on versaBoard can be filtered using available filter options.
    • Display real-time reporting with minimal impact on performance.
    • Add CheckSum to report JSON. To prevent unnecessary reload of report.
    • New column property "datatype". Provides better formatting of data.
    • Custom HTML layout. Allows traditional tabular view to be any type of view.
    • Ability to create reporting dashboard with custom connection string.
    • Ability to launch “Call Update” screen via reporting dashboard report.
    • Many more additional standard reports added.
  • Public Holiday Due Date Calculation - Team specific public holidays via Event Calendar to ensure SLAs are supported.
  • Quotes & Invoices - Create quotes & invoices within versaSRS and send as a PDF. Report on quotes as well as sent invoices.
  • Advanced Searching for Enterprise - Added support for searching of documents in versaSRS. Ability to extract text from PDF and Images using Tesseract OCR. Text extract will also be searchable.
  • Workflow - Ability to set successor task workflow logged date when predecessor is completed.
  • Routing rules to apply call updates - Routing rules can now apply an update after the call has been created. Ideal for cases to have status of "Closed" where a matching subject is found, such as "Out of Office".
  • Routing rules now support keyword searching within the body of the email.
  • Visual identifier in versaSRS to let users know versaSRS Mail services are not running.
  • Added popup notifications like desktop alerts in versaSRS. This requires versaSRS to be running.
  • Disable ScreenSaver globally.
  • Performance on record listing enhanced significantly. Case & CRM screens have been overhauled to provide highly efficient and rapid data refreshes.
  • KB articles support Secondary and Tertiary categories. Currently only has Primary category.
  • versaChat now supports copy / paste images.
  • versaSRS now supports copy / paste images, in the following browsers “IE 10+, MS Edge, Chrome”.
  • Personalised Theme - Ability to create a personalised theme.
  • Updated CSS.
  • Ability to show/hide footer links.
  • Added drag & drop to attachment area.
  • Ability to specify organisation default versaEdit styles.
  • Fully enabled for Microsoft Azure and Active Directory Federation Services (ADFS)- v7.1 is now fully compatible with MS Azure for Azure AD Single Sign On and ADFS Single Sign On.
  • Integrated Multi-Factor Authentication (MFA) – Optionally enforcement of MFA for added security to verify the users when using "Forms" authentication. Unique verification code can be emailed to authenticated users or users generate QR code and verify via Authenticator app (Google or Microsoft).
  • Share Call/Case with SRS user(s) for limited time.
  • Added warning when the same account is used elsewhere. This will prevent multiple access with the same account
  • Recall Messages - The ability to recall messages X number of seconds after committing. This X value is configurable in the global settings "EmailDelaySend".
  • Letter Generation - The ability to convert your email response to a PDF document and attach it to your response.

Windows Services

  • Track E-mail Trail - Ability to update the correct versaSRS ticket even when the ticket number is not displayed in subject line. Can now add the ticket number to body of outgoing emails and not display in subject line.
Version 7.0.9

Release Date: 19.06.19

versaSRS MailIn

  • Support for mailbox sub-folder processing and moving error mail to different folder.
  • Added the ability to have multiple instances of versaSRS MailIn running and processing different mailboxes and writing to its own "Custom Debug Filename".

versaSRS

  • Updated method to convert HTML print summary to PDF. Previous method causes SSL error when using HttpWebRequest via HTTPS.
  • Fixed issue with "CALL_LOGGED" attachments not displaying in print summary.
  • Missing proxy server condition when checking for latest version. This caused a white box to appear in the bottom right corner of the application.
Version 7.0.8

Release Date: 10.04.19

versaSRS

  • The following error message appeared after versaSRS IIS server disabled TLS 1.0.
    • "The underlying connection was closed. An unexpected error occurred on receive. ---> System. ComponentModel. Win32Exception: The client and server cannot communicate, because they do not posses a common algorithm."
    • This is due to the current version of the application not supporting TLS 1.1 or TLS 1.2. This fix, will address the following applications which causes this problem:
    • versaAssets WebService
    • versaChat WebAPI
    • versaSRS WebServices
  • Get Notification Error. "Ambiguous column name 'ActionDate' ... " error occured. This bug has been fixed.
  • Preparation for versaUpdater enhancement.
Version 7.0.7

Release Date: 18.01.19

SRSConnect

  • Add "Performed On" field for updating Call / Task

versaSRS Updates / Bug Fixes

  • Calendar picker not formatting date / time according to the user region.
  • Some regional area has not been fully tested. These has been removed. Currently user region is only available for English.
  • Added new feature to refresh css / scripts and images after each update / upgrade.
  • Added "Confidential" comments in call package zip.
  • Routing rules causes error on saving, when multiple relational drop down list selection is made.
  • Clean up CSS for modal dialog containers.
  • Correcting duedate calculation when applying tasks to calls, problems and change requests.
  • Allow "Administrator" with default UserID = 1, to have access to system regardless of license error. This will allow administrator to access system and fix license problems.
  • Added support for ADFS Authentication
  • Added ability to view ".txt" files rather than downloading.
  • Fixed editing custom columns causing error.
  • Fixed download of call zip.
  • Fixed queue navbar with correct "Current", "Unassigned" and "Unread Email" counters.
  • Fixed error when applying task workflow for new calls.
  • Fixed errors with versaBoard (This feature is still in beta development)
  • Fixed error with customising columns when "Custom Views" is enabled.
  • Fixed secondary requestor VIP tag not being highlighted.

Windows Services

  • Update versaSRS Branding for MailOut
  • MailOut using incorrect SMTP properties when QueueSMTP is enabled.
  • Add new properties to versaSRS MailIn:
    • "Save Email Message". When value set to "1", this will save the original email to the attachments of the call, if number of retries has reached "Max Download Retries". If value set to "-1", this will always save original email against the call.
    • "Max Mail To Process". This value is used to determine how many emails to process each cycle. This addition will prevent versaSRS Service Monitor restarting versaSRS MailIn, when there are a mass emails to process in the inbox.
    • Unable to identify receipient address in some scenarios. Update code to identify "To" field in a different property.
    • Retain email on server until attachments also been processed to prevent lost of email.
  • Allow EWS sending via versaSRS Service Monitor

versaSRS MailOut

  • An error was identified when sending email via EWS. All outgoing email failed to send if emails had attachments

versaSRS

  • Date format not displaying correctly in versaAssets
  • Some minor updates to versaBoard
  • Some minor updates to Reporting Dashboard and Control
  • CSS styles updated for Modal Dialog
  • Prevent deletion of versaBoard page when only one page is available
Version 7.0.6

Release Date: 13.04.18

versaSRS

  • Date format not displaying correctly in versaAssets
  • Some minor updates to versaBoard
  • Some minor updates to Reporting Dashboard and Control
  • CSS styles updated for Modal Dialog
  • Prevent deletion of versaBoard page when only one page is available

versaSRS MailOut

  • An error was identified when sending email via EWS. All outgoing email failed to send if emails had attachments
Version 7.0.5

Release Date: 13.03.18

versaSRS

  • An error was introduced after applying update 004. A new method for viewing attachments was introduced, however, files were missing to support this new method
Version 7.0.4

Release Date: 28.02.18

versaSRS

  • Opening records in Internet Explorer 11 with embedded images in the Details / Solutions caused the application to become unresponsive. This process uses up the worker processor for IIS and eventually causes a timeout. This is due to the browser rendering Base64 images. This has been rectified by extracting the Base64 contents and saving the actual images in the database. The contents will then be referenced via a rendering handler.
  • Added support for pasting clipboard images to responses in Chrome and Microsoft Edge. NOTE: Image size must be smaller than 1024KB (1MB)
  • Updated some minor CSS for interface
  • Updated default column sizing for Calls, Problems, Change Requests and Tasks
  • Fixed issues with versaBoard when creating a new board and deleting an existing board
  • When managing a "Problem", saving the record did not display the title afterwards
  • Updated "Bulk Dead" behaviour. When 1 record is selected for bulk dead, then perform a bulk dead based on 24 hour criteria
  • Fixed issue when trying to open Contacts Picker for "Bulk Editing" records
  • Added ability to disable the system timeout redirect screen. To disable this feature, set the timeout value to be more than 24 hours (1440 minutes)

SRSConnect

  • Updated minor CSS for interface
Version 7.0.3

Release Date: 19.12.17

versaSRS

  • Visual alerts in versaSRS for Calls, Problems and Change Requests not displaying the correct colours when using percentage (%) based alerts
  • Hide versaCRM menu when using standard contacts
  • Fixed VIPTag / VIPColor settings in global settings
Version 7.0.2

Release Date: 22.11.17

versaSRS

  • Correction to versaSRSScheduler. Service will not start due to incorrect settings in config file
  • Replace versaSRS Scheduler .exe with correct installer version
  • Sorting in versaSRS search was not working
Version 7.0.1

Release Date: 19.10.17

Enhancements

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  • Updates to SRSConnect
  • Updates to versaAssets Web Service
  • Sending emails using Microsoft EWS
  • Default events sorting to newest "Start Date" first
  • Display message to update custom view stored procedures
  • Added custom quick log form (Alpha)

Bugs Identified and Corrected

  • Permission error with download record into zip
  • Error with editing CRM Categories
  • Events listing date format
  • EML attachment error when receiving via EWS
  • Attachment issue in Knowledge Base
  • Re-assignment window not closing
  • Error with Global Settings when connecting to SQL instance name.
Version 7.0.0

Release Date: 17.7.17

Enhancements

  • Completely re-designed look and feel
  • Team Dashboards – Quick Links & Reports
  • New navigation area
  • Performance improvements with new grid design
  • User Interface Themes
  • User Quicklinks
  • User Timezone support
  • New Image Explorer - Good for using when designing email templates
  • New and better report support. More charting options such Stack, Donut, Sparkline, Area and Scatter animation charts
  • New and improved versaBoard. Allows you to customise your own versaBoard with a drag & drop GUI
  • Added extra free text fields to capture more information for Cases, Problems and Change Requests
  • Customisable Mandatory Fields (Case/ Problem/ RFC/ Update/ Contact/ Organisation)
  • Keysets linked to Update Templates
  • Microsoft Azure support
  • Global Calendar viewable by case status
  • Extended Events Calendar for CRM & contract information
  • Support Hours used by Organisation on Case view
  • Bulk Edit, Reply, Forward, Close, Cancel, Update & Re-Assign
  • Right-Click Bulk Cancel based on Subject & Date Range
  • Quick shortcuts with extra right click options
  • Set reminders on Case/ RFC/ Problem
  • Drag & Drop Attachments
  • Ability to convert entire case details into PDF and download all attachments into one zip file
  • Check user workload before assigning cases
  • Embedded images viewable externally
  • Support for Base64 image encoding
  • Type ahead search on email address fields
  • Multi SMTP support

SRSConnect

  • Completely re-designed to support phone/tablet friendly view
  • Added "My Cases". Provide simple interface for quick responses for Technician
  • Updated versaChat GUI for SRSConnect
  • Now supports dashboard reporting
Important Information

To download updates for pre-v7 editions of versaSRS please contact us.

versaSRS updates should only be applied to the version they pertain to. For example, if the installed version of versaSRS is 7.1 ONLY updates above 7.1 should be applied.

How to Contact Us

If you have any queries about versaSRS, please contact us:

Contact Us
  • VersaDev Software Solutions Pty Ltd
  • Level 1, 12 Gilles Street, Adelaide, South Australia 5000
  • Tel: +61 8 8463 1914