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Three Editions of versaSRS
Perfect for simple request management & CRM.
An affordable, entry-level solution to manage requests and incidents to provide a feature rich business management system. Starter contains the core Case/Incident/Request Module, plus many other modules such as CRM, Reporting, Knowledge Base, Document Manager, Events & Templates.
1 Business Unit
5-10 Licensed Users
Ideal for business and asset management.
Pro delivers both Case/Incident/Request and Problem Management. Typically used across business to manage both customer service requests and internal business processes. Pro includes Incident, Problem & Asset Management as well as the Assets Scanning Module (100 nodes included).
5 Business Units
5-50 Licensed Users
For organisations needing managed workflows.
For companies requiring the full Enterprise suite, this edition is ideally suited to large corporations and includes Incident, Problem, Change & Asset Management. CMDB, Assets Scanning (500 nodes included) and 30 modules, including the Archiver. Unlimited Queues are included.
Unlimited Business Units
5-Unlimited Licensed Users
The matrix below refers to versaSRS v7.
"Unlimited" Maximum Licensed Users is displayed as a guide only. All licensing is based on a per-user model.
All modules and features are available as indicated only with a valid license key and current support agreement.
Archiver is available to purchase separately if there is no support agreement.
Teams / Queues / Business Units
Minimum Licensed Users
Maximum Licensed Users
Customer Service Portal (SRSConnect)
Cases / Requests / Calls / Risks / Incidents *
Change Requests *
Workflow & Process Automation
Features & Modules
Hosted, Onsite or Hybrid
Browser Delivered Responsive Design
Customer Relationship Management (CRM)
Reports & Dashboards
Scheduled Subscription Reports
Audit History & Accountability
Template Driven Process Automation
Customisable Interface & Branding
Time & Billing
Announcements & Reminders
Extensive Notification Capability
System Monitoring & Health Check Services
Hot News Board
Bulk Import Modules
Technical Support & Troubleshooting
Telephony Integration (CTI)
Hardware & Software Asset Scanner (Nodes)
Email Routing Rules
Configuration Management Database (CMDB) *
Security Auditing (SOX compliance)
Advanced XML Routed Logging via Webforms
Advanced Form Generated Business Process Automation
Radio Frequency ID (RFID)
* ITIL Framework Compliant
Available to purchase, including additional units, where not offered as part of the edition.
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