A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Why Choose versaSRS?

The profitability, success and effectiveness of your organization is dynamically linked to the quality of the support and service you provide your customers. Providing a First Class level of service, by utilizing a system which enables you to fully manage your customers, will enhance customer satisfaction, increase productivity and subsequently reduce operational costs.

versaSRS combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization.

By the use of a centralized and easily accessible system, response times are improved which, in turn, prevents lost calls, lost leads or lost information from occurring - no more disparate client data throughout the organization.

versaSRS can therefore assist your company to:

  • Increase service and support profits
  • Provide a Single Point of Contact for all your customer requirements
  • Provide Reliable and Constant Support throughout the company
  • Advance and improve levels of customer satisfaction
  • Enable your business to flexibly manage customer change

The versaSRS framework, adaptability and design enables companies to implement the solution for business processes which cover a wide range of areas – catering for virtually any process which requires comprehensive management and communications tracking.

versaSRS supports ITIL

versaSRS supports the ITIL standard allowing for comprehensive service managmement processes to be handled and managed accordingly.

The following ITIL processes are supported by versaSRS ITSM/ITIL:

  • Incident Management
  • Service Level Management
  • Problem Management
  • Configuration Management
  • Change Management

Product Details

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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