A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Technology Partners



VersaDev are the creators of versaSRS and is industry awarded, recognised, Microsoft certified as Silver Independent Software Vendor since 2003, and truly relevant to your needs and the needs of your business. Basing versaSRS on Microsoft's .NET framework ensures that the software is fully scalable, up to and including, Enterprise implementations. When technology moves we are flexible enough to move at the same time.

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versaSRS has been integrated with GFI's WebMonitor, Monitis and MAX Remote Monitoring solutions for clients needing a superior task and case management software solution.

versaSRS provides a service and case management platform that seamlessly integrates with any GFI product that can send emails.

Emails are automatically converted into cases that can be tracked and managed to resolution. Features include categorisation to ensure the right person and/or team receives and deals with the problem, priority level setting to meet and exceed SLA’s, notification of due dates, meets auditing compliance needs, accessibility for all through a web interface and many more benefits for management and users.

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versaSRS can be integrated with the 3CX Phone System for Windows. Versa3CX consists of a server component called versa3CX Server and a client component called versa3CX Client. Versa3CX Client is installed on computers of each help desk staff responsible for attending to phone calls. Versa3CX Server is installed on the same server hosting 3CX phone system (v10 & v11).

Visit the 3cx Website





Product Details

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
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FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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