A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Technology Framework

  • 100% Web Browser Based Solution
  • Host Virtually or Physically or Hybrid (VMWare, HyperV, MS Azure, AWS)
  • 100% Email Enabled
  • Microsoft .Net Framework
  • Web & Windows Services
  • Microsoft Office Web Components (OWC)*
    (For use with versaSheets Module - see note below)

Hosting Requirements

Operating System:

  • MS Windows Server 2016, 2012 R2, or
  • MS Windows 10, 8.1**;

Windows Features:

  • Microsoft Internet Information Server (IIS) 8.0

  • Microsoft .Net Framework 4.6

  • IIS 6 Management Compatibility must be checked:

    • Open "Control Panel" and ensure "Control Panel Home" is the current view.
    • Click the "Uninstall a program" link from the Programs menu item.
    • Select "Turn Windows features on or off" from the Tasks menu.
    • Expand Internet Information Services > Web Management Tools node.
    • Check the "IIS 6 Management Compatibility" node. Ensure the nodes under this are checked as well. Then, click "OK".

  • Enable Windows Authentication, Forms Authentication and Basic Authentication in IIS 7:

    • Open "Control Panel" and ensure "Control Panel Home" is the current view.
    • Click the "Uninstall a program" link from the Programs menu item (whilst in the Category view).
    • Select "Turn Windows features on or off" from the Tasks menu.
    • Expand Internet Information Services > World Wide Web Services > Security node.
    • Enable Basic Authentication, Forms Authentication and Windows Authentication

  • Enable ASP.Net:

    • Open "Control Panel" and ensure "Control Panel Home" is the current view.
    • Click the "Uninstall a program" link from the Programs menu item.
    • Select "Turn Windows features on or off" from the Tasks menu.
    • Expand Internet Information Services > World Wide Web Services > Application Development Features node.
    • Enable .NET Extensibility, ASP.NET, ISAPI Extensions, ISAPI Filters

Database Server Requirements:

Mailbox(es) Requirements:

  • MS Office 365/EWS/Exchange Online, POP3 or IMAP
  • SMTP - Host server should be enabled to relay mail

Hardware Requirements:

  • CPU – 2Ghz (Minimum 1 GHz)
  • Memory – 4GB (Minimum 2GB)
  • Disk space – 100GB (Application 10GB; Database 90GB)

Integration - Where Required:

  • Host Server connectivity to Active Directory
  • CRM Import Tool via spread sheet
  • Assets Import Tool via spread sheet****
  • Import cases via spread sheet****




Client Requirements

  • Web browsers: Microsoft Internet Explorer 11***, Edge, Chrome, Firefox, Safari (For Mac)
  • Ensure no plugins or extensions are running on any compatible browser
  • Pop-Up Blocking Software Disabled or App Added to Allowable Site List
  • JavaScript enabled
  • Cookies enabled
  • Screen resolution 1024 x 768 (Minimum)



* The versaSheet module requires Microsoft Office Web Components (OWC). Ensure that the README file is followed for successful installation of OWC. Click to download OWC.

Please Note: For OWC to work properly in IE 8 you need to disable "Automatic Crash Recovery" as outlined below:

  • In Internet Explorer, click the Tools button, and then click Internet Options.
  • Click the Advanced tab.
  • In the Browsing section, clear the Enable automatic crash recovery check box.



** Microsoft Windows 8.1 is only suitable for evaluation purposes and a single user instance. More than one user environments will require MS Windows Server 2012 or 2008.

*** Microsoft Internet Explorer 11 is supported on instances running Microsoft .Net Framework 4.5.x.

Product Details

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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