A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Features

Email Enabled

Automatically turn emails into cases and track all communications.

Extensive Reporting

Over 170 reports on cases, tasks, assets, contracts & CRM.

Built-In CRM

Comes with built-in Customer Relationship Management module.

Customer Portal

Providing access to Service Catalogue, Cases, Tasks, Approvals & more.

Cross-Browser Support

Natively run in Internet Explorer (9+), Firefox (9+), Safari & Chrome.

Knowledge Base

Articles are easily accessed by staff and customers to solve common problems.

ITIL Framework

Supports Incident, Change, Problem & Asset Management.

Cloud or On Premise

Deployed as Saas via MS Azure or on premise.

Workflow

Sequential Managed Workflow for approvals & tasks.

Mobile & Tablet Friendly

A responsive interface for smart devices.

Template Responses

Draw from a Template Library of common responses to provide quick handling and turnaround.

20+ More Modules

Including Document Manager, Contracts, Chat & Asset Management.

Calendar View

View Case in a Calendar View with details a mouse hover away.

One-Click Case Creation

Create records with one click to apply templates.

Scheduled Cases

Scheduled automated case creation from templates.

Tasks

Easily create Tasks or To-Do Items against Cases.

Telephony

Integration with PBX systems.

Assets

Import or Scan your network to manage assets.

Contact

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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