ITIL-Aligned For Any Enterprise
Businesses are constantly trying to find more efficient ways of managing processes within IT as we grow ever-more reliant on technology.
An effective Request & Workflow Service Management Solution is a critical success factor for any organisation.
Providing a wide range of modules is where our solution excels.
Turn emails into incidents, requests or cases and track all communications.
Comes with built-in Customer Relationship Management module.
Providing access to Service Catalogue, Cases, Tasks, Approvals & more.
Sequential Managed Workflow for change requests, approvals & tasks.
Articles are easily accessed by staff and customers to solve common problems.
Over 170 reports on cases, tasks, assets, contracts & CRM.
Aligned to ITIL for incident, problem and change management.
Import or Scan your network to manage assets.
Including Document Manager, Contracts, Chat & CMDB.
The success of your organization is dynamically linked to the quality of the service you provide.
By providing First Class IT Service Management to manage incidents and requests you will enhance employee & customer satisfaction.
You will increase productivity and subsequently reduce operational costs.
Our solution will optimise your IT business processes and in turn enable your company to grow.
By using the workflow module, organisations can be assured activities and work requests are trackable and can be escalated to aid with delivery.
Not all IT departments are the same. We consult with customers to ensure the purpose and goals of their IT division are best served and adhered to.
We will work with your own staff during the implementation phase to ensure we hand over all the key knowledge enabling you to become self sufficient reducing the need for unnecessary consultancy fees.
We are here to ensure the highest level of service is provided to ensure continual improvement activities are delivered.
Map your IT services to the highly configurable solution.
Improve SLAs with streamlined responses & tools.
Utilize 100s of standard reports to optimise and redefine IT Service Management workflows.
Demos are based on the Enterpise Edtion