versaSRS for
Continual
Business
Improvement

One Solution to Manage,
Track & Optimise Your Business

Connecting
The Dots
Across
Your Business

Centralise Processes & Gain Visibility

Centralised
Communications
Measured
Outcomes

versaSRS is Designed to Optimise Business

Serious About Business Optimisation?

Ensure organisation continuity. Produce required outcomes. Be positioned to support current and new processes efficiently and effectively.

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Business Solutions

Create Visibility Across Your Organisation

With versaSRS improving business efficiencies has never been as powerful.

Your business will gain access to extensive tools to drive process, improve workflow and increase productivity.

versaSRS comes with all of the modules you would expect from an Enterprise Solution but without the huge price tag.

Improve communication between your company, your customers and your employees.

Business Case Studies:


Financial Services Human Resources Supply Chain

One Solution

Centralise all business communications

Workflow

Drive & Automate process

Continuity

Ensure organisation branding for all outgoing communications

Continual Improvement

Define, Manage, Report & Refine business process

versaSRS = Business Improvement

With over 6000 registered implementations worldwide over 15 years, versaSRS has a diverse user base covering small to enterprise organisations in both the public and private sectors.

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Feature Rich

Businesses are constantly trying to find more efficient ways of managing processes.

An effective CRM, Request & Workflow Management Solution is a critical success factor for any organisation.

Providing a wide range of modules is where versaSRS excels.

Email Enabled

Automatically turn emails into cases and track all communications.

Extensive Reporting

Over 170 reports on cases, tasks, assets, contracts & CRM.

Built-In CRM

Comes with built-in Customer Relationship Management module.

Customer Portal

Providing access to Service Catalogue, Cases, Tasks, Approvals & more.

Cross-Browser Support

Natively run in Internet Explorer (9+), Firefox (9+), Safari & Chrome.

Knowledge Base

Articles are easily accessed by staff and customers to solve common problems.

Workflow

Sequential Managed Workflow for approvals & tasks.

Mobile & Tablet Friendly

A responsive interface for smart devices.

20+ More Modules

Including Document Manager, Contracts, Chat & Asset Management.

3 Reporting Modules

With a wealth of business data at your fingertips in versaSRS, reporting has never been easier.

versaSRS includes a Reporting Dashboard with over 170 included standard reports.

You can create your own reports via the Report Builder module and display chart & graph reports via versaBoard.

Reports can also be saved as quick links, scheduled and sent via email, or exported to Excel and PDF.

Current Case Load

Instant Dashboard Overview

Assets Report

Network Diagram & Standard Reports

Case History

View updates, new and closed cases.

Tabular & Bar Graphs

Over 170 Standard reports

Dashboard Report

Bar Graphs

Dashboard Report

Pie Charts

Dashboard Report

Funnel & Summary Reports

Dashboard Report

Tabular Data

Why versaSRS?

The profitability, success and effectiveness of your organization is dynamically linked to the quality of the support you provide your customers.

Providing a First Class level of service, by utilizing a system which enables you to fully manage your customers, will enhance customer satisfaction, increase productivity and subsequently reduce operational costs.

Video Overview

Highly Scalable

The versaSRS framework, adaptability and design enables companies to implement the solution for business processes which cover a wide range of areas - catering for virtually any process which requires comprehensive management and communications tracking.

Case Studies

Key Benefits

  • Increase service & support profits
  • Provide a Single Point of Contact
  • Provide Reliable Support
  • Improve customer satisfaction

Providing Continual Business Improvement

Centralising your business communications and workflows means response and resolution times are greatly improved.

versaSRS prevents lost visibility, lost requests or potentially lost data.

The versaSRS framework supports a vast myriad of business processes and uses.

DEFINE

MANAGE

REPORT

OPTIMISE

A Flexible Technology Platform

The versaSRS architecture is a robust and highly flexible framework developed to suit businesses ever-changing needs.

Whether it is on premise, hosted, cloud, MS Azure or a hybrid infrastructure solution, versaSRS is highly configurable.

VersaDev are the creators of versaSRS and is industry awarded, recognised, Microsoft certified as Silver Independent Software Vendor since 2003, and truly relevant to the needs of your business. Basing versaSRS on Microsoft's .NET framework ensures that the software is fully scalable, up to and including Enterprise implementations.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Key Dates

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser.
We have provided integration with software for telephony, assets, accounting, documents, e-forms & much more.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

versaSRS Stats

STANDARD REPORTS
CASES/MTH FOR 1 CUSTOMER
YEARS IN MARKET

Product Details

versaSRS Edition Overview

  • Starter
  • An affordable, entry-level solution to manage requests and incidents to provide a feature rich business management system. Starter contains the core Case/Incident/Request Module, plus many other modules such as CRM, Reporting, Knowledge Base, Document Manager, Events & Templates.
  • 1 Business Unit
  • 5 Minimum Users
  • 10 Modules
  • View Edition Matrix
  • START INSTANT DEMO
  • Pro
  • Pro delivers both Case/Incident/Request and Problem Management. Typically used across business to manage both customer service requests and internal business processes. Pro includes Incident, Problem & Asset Management as well as the Assets Scanning Module (100 nodes included).
  • 5 Business Units
  • 5 Minimum Users
  • 20 Modules
  • View Edition Matrix
  • START INSTANT DEMO
  • Enterprise
  • For companies requiring the full Enterprise suite, this edition is ideally suited to large corporations and includes Incident, Problem, Change & Asset Management. CMDB, Assets Scanning (500 nodes included) and 30 modules, including the Archiver. Unlimited Queues are included.
  • 25 Business Units
  • 5 Minimum Users
  • 30 Modules
  • View Edition Matrix
  • START INSTANT DEMO

Jannis Seccafien

Customer Service Officer Property, Corporate Property, Adelaide City Council

versaSRS has greatly improved the entire business process for service requests from start to completion. We have only touched on the surface of what the software is really capable of.

Randall O. Walrond

President, IVR Technologies

versaSRS has allowed us to easily and centrally manage and track support issues as well as calculate and manage metrics on a daily, weekly and monthly basis.

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Demos are based on the Enterpise Edtion