A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

About VersaDev

VersaDev is a South Australian company developing best-of-breed software solutions that addresses the everyday Customer Service and Support problems faced by companies around the world.

versaSRS is a browser-delivered feature-rich and flexible Help Desk and Customer Support solution that enables businesses to quickly and effectively support, manage and improve the quality of their interactions with employees, end users and customers raising service requests, issues, incidents or trouble tickets.

versaSRS comprehensively allows businesses to prioritise, assign, track, report and audit issues, whatever they may be - from software bugs and help desk tickets to project tasks and change requests - all only a click away.

Businesses implementing versaSRS immediately realize improved service levels & customer satisfaction, reduced service desk and staff workload, and subsequently greatly reduce operational costs.

Web & Software Solutions

Using the latest technologies, we have developed a broad range of on-line solutions ranging from simple web presences to high-end corporate e-commerce sites and on-line applications. Our custom application development projects are invariably aimed at automating business processes and improving work flow.

Our sites feature:

  • high levels of user interactivity
  • dynamic content delivery
  • on-line authoring and administration tools
  • web deployed applications
  • secure on-line e-commerce solutions
  • excellence in graphic design

Intranet / Extranet solutions - An intranet/extranet is a powerful and sophisticated private network that allows your organisation to harness the power of your company information. Intranet / Extranets allow our client's staff to access company information and documents over a secure network. Employees can work remotely during or after office hours with the same interface and data available to them.

An effective IT help desk operation is becoming a critical success factor in a growing number of organisations as businesses try to find a more efficient way to provide technical and customer support. Whether you are supporting clients or internal users, our helpdesk solution can reduce your company's workload while increasing end-user satisfaction.

versaCRM is a flexible and powerful Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. versaCRM includes the ability to track all correspondence, including invitations to functions and events, as well as other forms of communication relating to your Contacts. versaCRM's intelligent cross referenced design model means that relational Contact & Organization data is not isolated and disparate, allowing for full entity relationship matching and giving you the power to profile your data more effectively.

Occupational Health & Safety Reporting and Management Services - versaOHS has been specifically designed, in consultation with industry-recognized OH&S consultants, to automate your Occupational Health and Safety reporting and management services. versaOHS is an enterprise OHS system providing a professional, reliable and automated system that allows you to manage your Hazards and Incidents within the new business and legislative requirements, always with an eye on Australian Standards where they apply. With these benefits in mind, versaOHS is the ideal support solution that guarantees your staff the tools to achieve best practice in OHS management and reporting.

Ecommerce Solutions - VersaDev's e-commerce solutions allow our clients to sell their products and services securely over the Internet. Credit card details can be processed directly over the Internet or can be e-mailed / faxed securely to the business house for manual processing. Options for money / postal orders are also available. Our affiliate Ecommerce solutions allow our clients to resell our service to their business clients.

Talk to us about our ecommerce and real-time payment gateway solutions. We have extensive experience in building secure on-line ecommerce solutions based on the following real-time payment gateways:

  • National Australia Bank - National Secure Internet Payment Service (NSIPS)
  • Commonwealth Bank - Internet Payment Service (CBIPS)
  • ANZ eGate
  • Bizgate

Consulting Services

A successful business is one that can exploit new technology to the maximum, thereby increasing efficiency and driving down costs. VersaDev offers a comprehensive range of consultancy services to help clients achieve this goal.

By bringing together such skills as business analysis, project management, web development, database and user interface design, we can ensure that you don't have to compromise and get the very best from your investment. We pride ourselves in our ability to listen, comprehend and subsequently implement value-added solutions for our customers, to specification and on time.

Scoping Consultancy
Successful delivery of an application is dependant on the installation team knowing your business needs from the outset. Our Professional Services team are experienced in mapping business processes to product utilising both Best Practices and simply listening to your requirements, leading to a seamless delivery and a product moulded to fit your processes and business.

Pre-Implementation Consultancy
With VersaDev's Pre-Implementation Consultancy we can help you ensure that your infrastructure is ready for your implementation. This one day consultancy covers building the base operating system and database model for your platforms, installation of all updates, patches and hot fixes required and making ready for connection to corporate networks and 3rd party applications.

Implementation Consultancy
Delivery of an application is often the biggest headache for any Project Manager or IT Manager. Deadlines and user requirements must be met and all within budget. VersaDev's consultants have many years of experience in a wide range of industries enabling us to bring best of practiced methods to your organisation, meaning we don't have to reinvent each time. VersaDev will work with your own staff during the implementation phase to ensure we hand over all the key knowledge enabling you to become self sufficient in the management of your application in the future reducing the need for unnecessary consultancy fees for the smallest of modifications.

Health Check
VersaDev's health check is designed for customers of versaSRS. Often versaSRS administrators change, changes are made in error, duplicate or old business rules are left unmanaged and databases are left to grow with out any housekeeping. All of this can lead to severe consequences on your application performance. VersaDev's 1 day health check is designed to highlight these areas to your staff enabling you to continually get the most from your system.

For further information, please contact VersaDev: versasrs@versadev.com

Contact

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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