A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Edition Comparison Matrix

The matrix below refers to versaSRS v6. All modules and features are available as indicated above only with a valid license key and current support agreement. Archiver is available to purchase separately if there is no support agreement.

Starter Pro Enterprise
Teams/Queues/Business Units (Single or Multi-tenant) 1 5 Unlimited
Minimum Users 5 5 5
Maximum Users 10 50 Unlimited
SRSConnect (Customer Portal) 1 1 5
Hosted or Onsite (Physical or Virtual Environments)
Browser Delivered (Supports Mobile Workforce)
MANAGE
Cases
Requests
Incidents
Assets (Equipment, Hardware, Software, etc.)
Problems
Change (Using Approvals)
Sequential Workflow (Internal or External Work Orders)
CORE FEATURES
Customer Relationship Management (CRM)
Reports (Dashboard, Standard & Custom)
versaBoard (Realtime Visual Reports)
Case Creation/Delivery via Email (POP3/IMAP/EWS/Office365)
Allows Multiple Business Units (i.e. Teams)
Job Costing (Time & Billing)
Tutorials (Guide Staff)
Document Library
Network & System Monitoring Tools (Keep Alive & Alerting)
Knowledge Base (Centralised Articles, Published Internally or Externally)
Chat (Realtime Customer Interaction)
Tasks Assignment (Internal or External Work Orders)
Asset Scanning (Nodes) 100 500
Scheduled Case Creation (Automatically create cases)
SLA & KPI Enabled (Routing Rules)
Configuration Management Database (CMDB)
Contract Management (Due Dates, Key Account Managers)
Surveys (Create, manage & report from within)
3CX Telephony Integration (Click to call, Launch Case/CRM/KB)
Computer Telephony Integration (CTI) (Launch Case/CRM/KB)
RFID (Radio Frequency ID)
Timesheets (Record and report)
Extended Auditing (SAP & SOX compliance)
Archiver
GENERAL FEATURES
Customisable Tabs (Record More)
Searchable (Extensive search capability)
Link (Cases/Incident/Problem/RFC/Parent/Child)
Events (Future events)
Hot News Board (Important topics)
Template Enabled (Pre-configured responses)
versaSheets (Spreadsheet functionality)
Escalations (Who needs notifying and when)
Forms (Managed standard forms)
Advanced Ticket Logging via Webforms (XML)
Advanced Tag Routing Engine
Boost Pack



ITIL Framework Compliant

Available to purchase, including additional units, where not offered as part of the edition.

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Product Details

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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Demos are based on the Enterpise Edtion