A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Edition Comparison Matrix

The matrix below refers to versaSRS v7. "Unlimited" Maximum Licensed Users is displayed as a guide only. All licensing is based on a per-user model.

All modules and features are available as indicated only with a valid license key and current support agreement. Archiver is available to purchase separately if there is no support agreement.

Starter Pro Enterprise
Teams/Queues/Business Units 1 5 Unlimited
Minimum Licensed Users 5 5 5
Maximum Licensed Users 10 50 Unlimited
Customer Service Portal (SRSConnect) 1 1 5
Manage
Cases/Requests/Calls/Risks/Incidents
Assets
Tasks
Problems
Change Requests
Workflow & Process Automation
Features & Modules
Hosted, Onsite or Hybrid
Browser Delivered Responsive Design
Email Integration
Service Catalogue
Customer Relationship Management (CRM)
Knowledge Base
Reports & Dashboards
Report Builder
Scheduled Subscription Reports
Audit History & Accountability
Template Driven Process Automation
Customisable Interface & Branding
Calendar
Time & Billing
Tutorials
Document Library
Announcements & Reminders
Extensive Notification Capability
System Monitoring & Health Check Services
Extensive Search
Events Publishing
Hot News Board
Bulk Import Modules
Chat
Technical Support & Troubleshooting
Escalations
Telephony Integration (CTI)
Hardware & Software Asset Scanner (Nodes) 100 500
Scheduled Cases
Email Routing Rules
Configuration Management Database (CMDB)
Contract Management
Surveys
versaSheets
Forms
Security Auditing (SOX compliance)
Advanced XML Routed Logging via Webforms
Advanced Form Generated Business Process Automation
Timesheets
Radio Frequency ID (RFID)
Boost Pack
Archiver



ITIL Framework Compliant

Available to purchase, including additional units, where not offered as part of the edition.

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Product Details

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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Demos are based on the Enterpise Edtion