A Feature Rich and Flexible Framework

Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

Licensing

Software Licensing is based on a defined 'Named Technician' model. Unlike other products in the market VersaDev do not charge additional fees for a server application license. You only pay for the number of Technician licenses you need relevant to the edition you require.

Technicians (individuals specifically identified through the application) are granted permission to use the application - typically these people are the likes of Help Desk technicians, IT technicians, service technicians, sales consultants, or anyone who needs to use the application as part of their day-to-day job activities.

Your end users, customers, or requestors do not require a license. There is no limit to the number of requests that can be logged in the system.

Think of this licensing model like Microsoft Outlook - you need a license to use the application, but anyone can send you an email, and they don't need a license to do so.

If you would like a quotation, please contact us here.

A valid installation is defined as: one database instance of the application database and one installation of the application on a single server. Should you require more than one instance of the database and/or application additional fees are required. Please click here to request further details.

Upgrades

versaSRS major upgrades are made available free to customers (along with any associated license key) who have current and valid Annual Software Support & Upgrade Insurance. This may not include new feature set modules.

If Annual Software Support & Upgrade Insurance has lapsed, or is not taken out after the first year of purchase, any new major upgrade will need to purchased again.

Product Details

Get In Touch

Sales Support Customer Login

VersaDev Pty Ltd - Australian Head Office
Level 1, 12-24 Gilles Street
Adelaide SA 5000 AUSTRALIA
T: + 61 8 8463 1914
Partner Enquiry

FAQs

versaSRS is built using the MS .NET Framework, incorporating a MS SQL database and is instantly deployed via a web browser. More information.
We have provided integration with software such as telephony, assets, accounting, documents & more. We pride ourselves on a 100% fit with your business.
Absolutely. We have built a range of tools such as bulk import & update, archiving, campaign management and much more.

Our Skills

.NET Development
98%
Graphical User Interfaces
80%
Functionality
90%
Scalability
95%

Our History

versaSRS is developed by VersaDev for IT Service Management & Case Management.

VersaDev is an Australian company developing business software solutions to customers across the globe.

VersaDev become Microsoft Partners after being discovered by Microsoft at CeBit.

VersaDev have remained Microsoft Silver Vendor Partners and pride themselves at being at the bleeding edge of web technologies.

The ITIL framework is incorporated into versaSRS. As well as incident, problem, change & asset management are incorporated.

versaSRS is ITIL-Aligned out of the box.

versaSRS v7 becomes available as an entirely SaaS solution via MS Azure.

The software is completely scalable for small, medium or enterprise implementations.

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Demos are based on the Enterpise Edtion